Really good points for any position someone takes. I'm shocked that Working Solutions has resorted to this just to say that they have projects. Since... – More. Several of the things that project managers' are doing is completely illegal in regards to independent contractor … Thank you! This is the employer's chance to tell you why you should work for them. Thank you so much for your wonderful feedback and review! Are you sure you want to remove this review from being featured for targeted profile? If you work for this company, expect that there is no leeway for your life circumstances, there will be no understanding, they are by the book and will literally throw it at you. Good luck with your next opportunity. The Micro managing is beyond belief and I suppose they must have a lot of free time to do so....so this will not feel like an Independent Contractor job, it will feel like a Call Center pushing metrics even when the client says to give White Glove Service. No real cons. If you want to discuss I can be reached at grigler@workingsol.com, Founded by entrepreneur Kim Houlne, Working Solutions is a leader in contact center services and business outsourcing solutions. At Working Solutions, we support you with ongoing education, community support and the right resources to deliver exceptional customer experiences. There here to help us not hurt us. So just a major disappointment and please ignore the fake reviews here that say all is wonderful because it is not. I have been working at Working Solutions part-time for more than a year. Copyright © 2008–2020, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. { "isFollowing": false, "isEEPActive": false, "isEiHeaderFollowBtnDos2Enabled": true }, Democratic Republic of Congo - All Cities, Current Contractor - Independent Contractor, Former Contractor - Independent Contractor/Customer Service, Current Employee - Independent Contractor, Former Contractor - Independent Contractor. After reading others reviews on here this seems to be a trend; you can also tell whomever is managing responses to unsatisfactory reviews cannot accept the reality of terrible things their doing and only responds to try to tarnish your own reputation when so many others have said the same thing. Pick your own hours if the have any available, Everything. Read employee reviews and ratings on Glassdoor to decide if Working Solutions is right for you. I would like to think you care but not convinced as this seems to be long standing issue that has been ignored since I have read same in the real reviews for a few years......Good luck with keeping contracts with the crew you have now. Management Team is always great on each project. Not sure how I missed your review but certainly appreciate it! To this day I still recieve emails from this company after I quit almost a year ago which attests to their disorganization. Management and the Tech Team are very responsive. Monitor Recruiters and their actions and maybe move them around so it is not the same person shutting you down when you are applying for other projects. Or that their trainers disappear a lot (maybe picking up their kids at school while supposed to be training) leaving you hanging most of the time. ", I am sorry that you are having such a negative experience with us. The calls can be difficult in nature, so breaks are a must - and unpaid. They will not work with contractors should your run into any unforeseen issue. Fantastic trainers, amazing leadership, amazing. Very much a clique of progressive females who pick and choose whom gets onto what projects and how much it pays and who does not depending on who you know here and who you "lol" with in the chat rooms. The projects are not really described honestly and allowing you to move about the projects is also deceptive because if you say one thing about a project not suiting you, you get black balled from all other projects no matter how great you did on the project or how hard you worked or tried. Your response will be removed from the review – this cannot be undone. Glassdoor has 642 Working Solutions reviews submitted anonymously by Working Solutions employees. If you would like to send me the email (s) you sent but got no response I can be reached at grigler@workingsol.com. Love being a independent contractor . Thank you so much for your "awesome" review...we really appreciate it! When I finally got a hold of someone who could do something about it not only did they not but I was asked to work more in order to recieve my stipend that I "worked so hard for." So happy that you have such positive feedback and have been with us for 5 year. Email Platform is Not User Friendly. In fact they are making it worse. Was expecting College level Instruction but got middle school teachers that love to play internet games and draw on the white board then disappear for long periods. We certainly appreciate your kind words. They expect you to work for free a lot of time joining their round tables and expanded training sessions which are only needed because the Original Training is so bad. Extremely disorganized, management didn't have a clue! Working from home as an independent contractor. I wish I knew more about your specific program and issue as we typically don't have a communication issue. I have been working at Working Solutions for more than 5 years. VERY Disappointing and there are signs of losing big contracts soon and this comes directly from the callers. I know our tech and ops teams would love to hear your feedback on improvements. I feel expectation does not nearly meet reality when it comes to call times. Copyright © 2008–2020, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. { "isFollowing": false, "isEEPActive": true, "isEiHeaderFollowBtnDos2Enabled": true }, Find a Great First Job to Jumpstart Your Career, Getting a Job Is Tough; This Guide Makes it Easier, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve, Democratic Republic of Congo - All Cities, I have worked for a lot of WAH organizations but have never felt as valued as I do by, Current Employee - Senior Human Resources Coordinator, Current Employee - Virtual Customer Service Representative, Current Employee - Senior Resources Coordinator, Current Contractor - Anonymous Contractor, Current Contractor - Working Solutions Agent, Current Contractor - Independent Contractor, Current Contractor - Guest Relations Reservations, Working Solutions Work At Home Agent Jobs, Working Solutions Customer Service Representative Jobs, Working Solutions Corporate Travel Consultant Jobs, Working Solutions Work At Home Telephone Customer Service Representative Jobs, Working Solutions Remote Customer Service Representative Jobs, 9 Attention-Grabbing Cover Letter Examples, 10 of the Best Companies for Working From Home, The Top 20 Jobs With the Highest Satisfaction, 12 Companies That Will Pay You to Travel the World, 7 Types of Companies You Should Never Work For, How to Become the Candidate Recruiters Can’t Resist, Work At Home Telephone Customer Service Representative Salaries, Healthcare Customer Service Representative Salaries, Remote Customer Service Representative Salaries, 11 Words and Phrases to Use in Salary Negotiations, 10 High-Paying Jobs With Tons of Open Positions, Negotiating Over Email? The pay is good and you are able to set your own schedule. I get to schedule myself. You are absolutely right. About Working Solutions Working Solutions was created in 1996 to provide legitimate work … In order to do this kind of work, you must be a self starter...we find that those are the agents that excel. We are always working on improving our systems. It is very hard for me to comment on your review. Terrible communication between independent contractors and hr, I'm sorry this didn't work out for you. make your own schedule, awesome leadership and resources, provided training for program, some programs do not require a landline, pay is low, independent contractor, calls are back to back for some programs, long application process, must have decent computer and sometimes two monitors, Flexibility of Independent Contracting Here’s Exactly What to Write to Get Top Dollar, Customer Service Representative Interviews, Work At Home Telephone Customer Service Representative Interviews, Remote Customer Service Representative Interviews, How To Follow Up After an Interview (With Templates! How to Answer: What Are Your Strengths and Weaknesses? When that happened, they gave their independent contractors' two weeks notice before the holidays with no fair warning. ), 7 of the Best Situational Interview Questions. Very well organized and run. That is certainly not the norm. This company is highly inflexible. I have been working at Working Solutions full-time for more than 3 years. gives you the ultimate in work/life flexibility. They are currently updating some technology which makes is going to really smooth out any "wrinkles" I experienced. Your response will be removed from the review – this cannot be undone. Even after quitting I still recieved emails to pick up shifts; even with offers or DOUBLE PAYMENT to work (which I did not trust since they didnt take care of my discrepancies!) This is the new method for companies to bypass US labor laws and HR rights. Even if you pick up weekend shifts, expect pressure to work more weekend hours. Smart Person, Smart Company - Shakita Thrives at Working Solutions. I cannot think of any cons for this company. Please don't hesitate to reach out if you need help. They bring their own to the program they end up working on. Have been with them almost 5 years. Scheduling is a joke. Basically all recommendations are made using emotions and playing favorites and not really caring about serving the needs of the Client that is paying them to get the best people on the project. Your trust is our top concern, so companies can't alter or remove reviews. It is a work at home job, which provides some level of flexibility, This company used to be phenomenal . We pride ourselves on being better than this but we obviously still have work to do. The login process borders on ridiculous as it can take up to 10 minutes just to log in to each shift (also unpaid). I have worked with all types of companies during my previous years of working and I can proudly say that Working Solutions is the best overall. Thank you for your review and for mentioning about dedication and self-discipline. Several of the things that project managers' are doing is completely illegal in regards to independent contractor laws. Just very poorly run at the Recruiting and Training levels.
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