We'll be switching services and not recommending working with Telus. I have had a good experience with Telus, have been with them for over 11 years. Saint-joseph-de-lepage 3,377 TELUS reviews. We may restrict the ability to submit a feedback when we detect unusual reviewing behaviour. So I called again, spent the usual “ due to an unexpected high call volumn “ 45 minutes , got a service person and spent another 20 minutes running up and down stairs to reset, unplug, plug in etc. Saint-Jérôme , Not only are they charging us crazy fees that are supposed to be credited but customer service is also slow - on the phone for at Least and hour and so far I walk away with at least 4 new tickets.. to do so and told me there is a chance that the plan will be more expensive when I reactivate it? All rights reserved. For years I have had very good internet service. They can stick the money. First, I am unable to pay through the website. Find out more here, Alert - Beware of people impersonating WhistleOut in a phone/email scam. Baie-Comeau That's ridiculous. Yes, Telus offers internet bundle deals. , The Telus representative advised me to "disregard the email" I had received from Telus. -, Your location doesn't match your selected province, Postal codes only for Quebec or Ontario are accepted, Please select at least one internet service provider, This page is for Quebec and Ontario addresses only, Please, enter a complete address with street number, street name, city, province and postal code, https://www.planhub.ca/img/logo/internet/telus.png, Stay informed about the best prices by email. Your rating and feedback are invaluable in helping other customers select the best Internet service provider. Worst customer service I have EVER experienced. Mont-Joli The offer requires Telus Internet and Optik TV on a 2-year term, and SmartHome Security on a 3-year term. , Telus Mobility customers can sign up for the Whole Home Bundle, which knocks off $10/month from your phone bill if you already have a phone plan. I try with Facebook and on my account and they ask for your contact information and never call back. We want your voice to be heard! Internet & Home Phone: Telus Boost Wi-Fi; Log in; Telus Boost Wi-Fi. Matane , After working for a company for 12 years, to then showing up to work and being let go out of the blue. Telus offers speeds ranging from 25 Mbps (via DSL) up to 1.5 Gbps (via fibre). I was then told they couldnt see enough of the original invoice, so I sent that again, I was then asked for the original paypal payment again, so I sent that again. Customers in the same household may not post multiple reviews of the same provider. I think I have too much for what I use. Bundle offers on internet and TV typically require signing up for a two-year contract . Use another company. I have been with Telus for several years and their customer service has gone down hill drastically! The TV connection goes out every day, the internet (that I was told would be equivalent to Shaw high speed which it is SO NOT) repeatedly shows as unstable and friends who phone me say that they sometimes don't get a "ring" and no connection to my phone. What is the Best Telus Internet Plan for Gamers? I did have a tec guy come and fixed it in June and he made it worst and never a call back. I have been trying to get in touch with technical support every day but the wait times are from 1 to 2+ hours. I just got the phone today Oct 20. Time for the consumers get protected from this large company. A point often overlooked is that after 2 years the price goes up to $155/month, so mark your calendar and make a plan to either switch plans or if you’re happy, continue with the increased price. Difficult to communicate with the customer service center, but once in contact with them everything is fine. Furthermore, they charge for toll-free calls additionally even when I told the agent to stop all additional services 2 months ago. Cancelled my home services with Telus, Of course, they wanted me to return the equipment I rented, which is fair. When i ask to speak to someone in charge they deflect and don'r reply. It showed me as 4th in line then third then third and at 45 minutes with 3rd still showing I quit. PlanHub reserves the right to remove feedback that isn't directly related to customer experience. All rights reserved. i even went to the head office and in which all is close as of covic. However, if you’re a relatively light internet user and wanting to keep your monthly bill down (the plan costs $75/month), then you may want to consider signing up for this Telus DSL plan. The bundle includes internet, Optik TV, and home security bundled with Mobility for $98/month. Telus’ broad range of internet plans include something for every type of household. Vancouver-based Telus is one of the major internet providers in Canada, along with Bell, Rogers, and Shaw. Also, Telus does not call you, or send out emails to inform you of better plans. Many holes in the network. .Comment: living in a region far from major centers, you can only do business with BIG companies such as TELUS. Although my credit card is registered with them and is up-to-date, Telus will not process my request on its web page. Over an hour and then a dead line. Telus customer service is completely useless.Stay away. Their customer service once they have your money is disgusting. This company has turned into an absolute scam and I will be switching to Bell once my plan runs out at the end of this month. Is there anything we can help you with?? We audit the prices across the whole market regularly and we don't alter the ranking of products in our organic search based on any commercial relationship. If you have any concerns about the use of your email address, please refer to our Privacy Policy. Today, internet has been down for the last 3 hours. This has been a month waiting for a $700.00 dollar credit that keeps getting pushed back conveniently. This is a great value at only $108/month, giving you access to internet, TV and security for less than $50 each. OK - so why WASTE MY TIME??? They are a monopoly and they have no respect for their clients because their customer service is crap. Now try to get in line. , Continue to blame it on Covid you bunch of useless poeple. The customer service is usually handled promptly when you are an existing customer, call back service is great. Telus provides both internet and cell phone service  via DSL and fibre connections. Our second (and more affordable) pick is the Gigabit internet at $99/month with a $50 credit when you order online. When I complained the person was indignant. 43 reviews (3.7/5) Browse comments Leave a Review. DO NOT GET TELUS. Streaming video, gaming, and connecting multiple devices are fibre’s main strengths. But hey, feel free to call back. If you’re in the market for a fast connection and gaming and streaming videos is important to you, Telus internet plans offer a great value. I've been with telus for about 6 months. Best Plan: PureFibre 1.5 Gigabit Internet. Compare Telus Communications and Shaw Cable pros and cons using consumer ratings with latest reviews. I am set up on automatic payment from my credit card. There is rarely* an email about updating your plan to a new one that saves you money. Reply. My main issues are promises of higher speeds in my area and better plans for new customers. Amqui However, I would like some real user comparisons before I jump in and buy a new mesh Wi-Fi system. A few months later I get an email from a collection agency asking for the cost of the equipment rental. , Original review: Jan. 22, 2020. A free inside look at company reviews and salaries posted anonymously by employees. After all I called him. The TV freezes for 15 20 minutes a day.As I'm posting this I've been waiting 59:44 this is a badly managed company, it's too bad . It is enraging. They offer the following technologies: ftth. If you’re wondering whether you can sign up for Telus optic fibre internet service in your area, check out this Telus PureFibre availability map. Not only is it ultra-fast, but it has low latency. Before posting your review, we need to validate its authenticity. Sept-Îles Saint-Sévère At the beginning of Jan/2020 I contacted Telus mobility and talked to Cecilia. Saint-Georges The Telus internet plan is the Internet 25 plan at $75/month. Rimouski They force you to call them to stop it so I did and after a long wait, an agent said he stopped all ads to my phone... Well, the very next day I got another spam call from telus promoting their products. Said they would have a manager call back in 24 hours and they never called back. Total me to explain the link wasnt working, to send a copy of my receipt of postage and they would refund it. Thanks Telus, what a terrible company. I have been on and off with Telus and Shaw for five years. At the same time, their plans aren’t the cheapest on the market, so if finding a low-priced internet plan is your main goal, this might not be the best option for you. its been 4 years i am having problems with the HIFI and trying to contact them is so hard with so many wait time like one hour waiting on the phone. Considering that Telus is a company that has gained so much notoriety we expect nothing but great things from them. Sainte-Anne-de-la-Pérade How about "What can I do for you today?" Do NOT ask me HOW I am! I have been receiving these calls about once every two days! Saint-Théophile The most horrible company ever. It's big, I have a contract since last June, and recently I noticed they increased my bill by 3.00 $ + taxes and other such charges which amounted to almost 6.00 $ in January. Impossible to get a hold of anyone at anytime. If only so simple. You can get creative and bundle TV, internet, and/or SmartHome Security together for a full Telus experience. The download speed during prime time leaves something to be desired; especially if you watch live TV via the Internet. If you opt for including security in your bundle, the term extends to three years. SAID IT WOULD BE CHEAPER THEN MY OTHER PROVIDER. Your email address will only be used once for confirming your assessment and will not be sold, loaned or given to any third party. Telus has sent 4 different technicians to my house to examine the problem, and it’s always the same answer “your internet is fine, nothing is wrong.” So my problem continued with no solution from Telus. Our pick for the best Telus internet bundle is the Telus PureFibre Internet 75 + Optik TV + SmartHome Security package. Content you submit should be relevant and based on your honest opinion and experience. It's almost impossible....sorry, it is impossible to find an easy way to connect with you. Port-Cartier If your comment includes any of the following, it is subject to removal: promotions and commercial solicitations, abusive language, sexual content, infringing content, illegal activity, irrelevant or malicious comment, personal information. Telus’ Internet 25 plan features 25 Mbps speeds, and is therefore the provider’s slowest plan. I joined Telus with a bundle - mobility & home services (internet and TV). Seems like you need to break a limb in order to get a hold of this company. Telus treats their longtime employees like s***. After convincing them I was the customer, the asked for my original sales invoice, so i sent that.

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